Frequently Asked Questions
Got questions? We’ve got answers! Here you’ll find everything you need to know about our glass and stone beads, caring for your sparkly new favorites, and how ordering, shipping, and returns work. Can’t find what you’re looking for? Just contact us, and we’ll be happy to help.
Yes. Our stone beads are genuine natural gemstones such as ( amethyst, rose quartz, and jade ). Because they come from the earth, every stone has its own color, pattern, and tiny natural marks, so your piece may look a little different from the photo.
We use glass beads chosen for their bright color and shine. Glass beads are lightweight, colorfast, and won’t tarnish.
We recommend taking it off before swimming, showering, or washing your hands. Water, salt, chlorine, and soap can weaken the stringing cord and dull some stones and metal findings over time.
Wipe it gently with a soft, dry cloth and keep it out of direct sunlight, which can fade some stones over time.
Glass and natural stone are naturally gentle on skin. Our metal findings are (nickel-free, gold plated, stainless steel and sterling silver). If you have a known metal sensitivity, check the materials listed on each product page or please contact us before ordering.
Wrap a soft measuring tape (or a strip of paper) snugly around your wrist, then add [0.5–1 inch] for a comfy fit.Â
Our stretch bracelets are strung on durable (elastic cord)and made to last with everyday wear. To keep them strong, roll them on and off your wrist instead of pulling them wide. If your piece breaks within (30 days), contact us and we’ll (repair or replace it).
Orders ship within 1–3 business days. Standard shipping in the U.S. usually arrives in 3–7 business days. You’ll get a tracking number by email as soon as your order ships. Any international orders please contact us at mangoberryjewelry@gmail.com.
We accept returns of unworn items within 14 days of delivery for a refund / store credit. Items must be in original condition and packaging. Custom and sale items are final sale. Email us at mangoberryjewelry@gmail.com to start a return.
Every order arrives in our signature gift-ready packaging. Want something made just for you, like a birthstone, a favorite color, or matching sets? We take custom orders. Submit your custom order process by clicking this link.